Privacy Policy

Kaylin Swanson Designs respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

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Information We Collect

• Name, email address, shipping and billing address, and phone number

• Payment details (processed securely by our payment providers; we do not store your card details)

• Order history and customer service interactions

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How We Use Your Information

• To process and fulfill your orders

• To provide customer service and respond to inquiries

• To send updates about your orders, promotions, or changes to our services

• To improve and personalize your shopping experience

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Data Storage

Your data is stored securely and is only retained for as long as necessary to fulfill the purposes described above or as required by law.

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Sharing Information

We do not sell or rent your personal information. We may share limited data with trusted third parties (such as shipping providers and payment processors) to complete your order.

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Contact

For questions about your data, please email us at: hello@kaylinswanson.com.

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Terms and Conditions

These Terms and Conditions govern your use of Kaylin Swanson Designs’ website and services. By purchasing from our site, you agree to these terms.

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Products

We strive to describe and photograph our products as accurately as possible. However, minor variations in color, size, or design may occur.

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Orders

Once an order is placed, you will receive a confirmation email. We reserve the right to cancel orders in cases of pricing errors, stock shortages, or suspected fraud.

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Payments

All payments must be completed at checkout. We accept major credit/debit cards and alternative payment methods such as Klarna (where available). Services with payment options can not be used for bookings or service requests.

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Limitation of Liability

We are not responsible for damages or losses arising from use of our products beyond their intended purpose.

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Returns & Refund Policy

Due to the custom nature of all items Kaylin Swanson Designs creates/offers, no returns will be allowed/accepted, however a exchange or "remake" of any item will be processed if communicated within 7 calendar days of receipt of any item. 

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Return Period (if granted)

• Returns are accepted within 7 calendar days of receiving your order.

• Returns to facility are at the cost of the customer not Kaylin Swanson Designs.

• Items must be in unused, original condition with all tags/packaging intact. This is non-negational, Payment and refund is subject to return AFTER items have been confirmed as unused, sealed and unworn with tags still attached/included.

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Refunds

• Refunds are issued to the original payment method only (no store credit).

• Refunds are processed within 14 business days of receiving the return and has been confirmed as unused.

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Right of Withdrawal

You have the right to withdraw from your purchase within 3-5 business day without providing a reason. To exercise this right, please contact us at hello@kaylinswanson.com with your order number and intention to withdraw.

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Live Sales

Kaylin Swanson Designs will attempt to ship within 24 hours of any paid live sales or custom invoice creations. Please communicate any changes, cancellations or corrections within this 24 hour period to hello@kaylinswanson.com

 

A $10.00 restocking fee will occur for every invoice that needs to be altered, canceled or voided due to client request.

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Return Instructions

1. Contact us at hello@kaylinswanson.com to request a return authorization.

2. Repack items securely in their original packaging.

3. Ship to: Physical site address will be provided once a contact for return has been made.

4. Customers are responsible for return shipping costs unless the item is defective or otherwise noted by Kaylin.

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Shipping Policy

We aim to process all orders within 24 hours, at max Five (5) business days.

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Shipping Times

• Domestic orders: typically arrive within 3-5 business days

• International orders: typically arrive within 10–21 business days, depending on customs clearance, and strike concerns.

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Shipping Costs

Calculated at checkout based on the amount of items purchased - this is considered a discount, as most boxes to ship over one pound is $19.95 retail. 

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Tracking

A tracking number will be provided once your order has shipped.

Once an order has shipped, a return request will need to be started if you would like to cancel your order/items, and return of funds will be contingent on the condition of the returned items. 

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Business Information

Registered Company Name: Kaylin Swanson Designs LLC
Registered Address: Sacramento CA
Email: hello@kaylinswanson.com