Frequently Asked Questions
Site Terms and conditions
Please see the below sections for our terms and conditions.
Privacy Policy
Kaylin Swanson Designs respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
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Information We Collect
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Name, email address, shipping and billing address, and phone number
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Payment details (processed securely by our payment providers; we do not store your card details)
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Order history and customer service interactions
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How We Use Your Information
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To process and fulfill your orders
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To provide customer service and respond to inquiries
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To send updates about your orders, promotions, or changes to our services
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To improve and personalize your shopping experience
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Data Storage
Your data is stored securely and is only retained for as long as necessary to fulfill the purposes described above or as required by law.
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Sharing Information
We do not sell or rent your personal information. We may share limited data with trusted third parties (such as shipping providers and payment processors) to complete your order.
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Contact
For questions about your data, please email us at: hello@kaylinswanson.com.
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Terms and Conditions
These Terms and Conditions govern your use of Kaylin Swanson Designs’ website and services. By purchasing from our site, you agree to these terms.
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Products
We strive to describe and photograph our products as accurately as possible. However, minor variations in color, size, or design may occur.
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Orders
Once an order is placed, you will receive a confirmation email. We reserve the right to cancel orders in cases of pricing errors, stock shortages, or suspected fraud.
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Payments
All payments must be completed at checkout. We accept major credit/debit cards and alternative payment methods such as Klarna (where available). Services with payment options can not be used for bookings or service requests.
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Limitation of Liability
We are not responsible for damages or losses arising from use of our products beyond their intended purpose.
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Returns & Refund Policy
We want you to be happy with your purchase. If you are not satisfied, you may return items under the following conditions:
Return Period
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Returns are accepted within 7 days of receiving your order.
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Returns to facility are at the cost of the customer not Kaylin Swanson Designs.
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Items must be in unused, original condition with all tags/packaging intact. This is non-negational, Payment and refund is subject to return AFTER items have been confirmed as unused, sealed and unworn with tags still attached/included.
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Refunds
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Refunds are issued to the original payment method only (no store credit).
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Refunds are processed within 14 business days of receiving the return and has been confirmed as unused.
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Right of Withdrawal
You have the legal right to withdraw from your purchase within 3-5 business days without providing a reason. To exercise this right, please contact us at hello@kaylinswanson.com with your order number and intention to withdraw.
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Return Instructions
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Contact us at hello@kaylinswanson.com to request a return authorization.
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Repack items securely in their original packaging.
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Ship to:
Kaylin Swanson Designs
Physical site address will be provided once a contact for return has been made. -
Customers are responsible for return shipping costs unless the item is defective or otherwise noted by Kaylin.
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Shipping Policy
We aim to process all orders within 2–3 business days.
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Shipping Times
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Domestic orders: typically arrive within 3-5 business days
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International orders: typically arrive within 10–21 business days, depending on customs clearance
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Shipping Costs
Calculated at checkout based on location and weight.
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Tracking
A tracking number will be provided once your order has shipped. Once an order has shipped, and a return request will need to be started if you would like to cancel your order/items.
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Business Information
Registered Company Name: Kaylin Swanson Designs LLC
Registered Address: 4829 Monet Way, Sacramento CA
Email: hello@kaylinswanson.com
 Body Care Live SaleSale |  Bag SaleThis sale is in the bag! |  Sale Season |
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 Sale |
Live Sale Invoicing and local options
Creating an Account:
To receive invoices for items claimed during live sales, you must create an account at www.kaylinswanson.com. These sales are run like flash sales—prices are limited-time offers and all sales are final unless stated otherwise.
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Shipping:
Shipping costs are 100% based on current carrier rates. I don’t add any handling fees or markups—what you pay is what I pay.
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Order Pickup:
If you'd prefer to pick up your order, please let me know before invoices are sent. Pickup is available in Citrus Heights, CA. I’ll provide the exact address and available pickup times upon request. (For more information on this, please see the next FAQ section)
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Local Delivery:
I’m happy to offer delivery within the greater Sacramento area! A small fee applies based on your distance and time of day for delivery. Please reach out if you’d like to coordinate this option.
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If you have any questions at all, don’t hesitate to message me. I’m always here to help!
 Hand Holding Gift Bag |  Happy Costumer |  Package labeling |
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 Packing Services |  New Sticker |
Local Pick up disclaimer:
Kaylin Swanson Designs is excited to offer a local pickup option for our customers! Before selecting this option, please review the following terms:
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Pickup Location & Hours – Pickup will be available by appointment only. Once your order is ready, you will receive an email with instructions on how to arrange your pickup.
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Processing Time – Please allow 5-7 business days for your order to be prepared. You will be notified when your order is ready for pickup.
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Pickup Window – Orders must be picked up within 25 days of receiving your pickup notification. Unclaimed orders may be subject to cancellation.
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ID & Order Confirmation – For security purposes, please bring a valid ID and your order confirmation email when picking up your purchase.
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No Shipping Substitutions – Once an order is placed for pickup, it cannot be switched to shipping. If you need your order shipped instead, a new order must be placed.
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Liability – Kaylin Swanson Designs is not responsible for lost, stolen, or damaged items once an order has been picked up.
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By selecting the pickup option at checkout, you agree to these terms. If you have any questions, please contact us at hello@kaylinswanson.com
 Pendants in a bottle |  Natural stone earrings |  Resin - most |
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Kaylin Swanson Designs Metaphysical Disclaimer:
The information provided on this page, or on any information cards, is for informational purposes only and reflects esoteric benefits and popular beliefs. It is not intended as medical advice and should not be used as a substitute for professional medical treatment or diagnosis. Always consult a qualified healthcare provider for any health concerns or questions regarding medical conditions. This content discusses the traditional properties of stones in lithotherapy, as referenced by various sources, and is not intended to replace professional medical guidance.
 Watermelon |  Blueberry |  Strawberry |
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 Honeydew |  Matcha and Mint |  Spearmint |
 Bubblegum |  Coconut Pineapple Cream Pie |  Grapefruit and Lime |
 Pear and Mint |  Tea tree and Lemon |  Rosemary and Eucalyptus |
 Lavender and spearmint |  Earl Grey Tea |  Strawberries and Cream |
 Peaches and Cream |  Pear |  Tropical Passion Fruit |
 Pineapple |
Kaylin Swanson Designs Lip Balm
Q: Who makes your lip balm?
A: Kaylin Swanson makes all lip balms from start to finish, this includes physically making the balm, filling the lip balm tubes, designing labels and applying said labels to the tubes.
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Q: What items do you use in your recipe?
A: What you see on the label is all you will get, there a NO fillers, dyes or stains in ANY of our lip balms or body care items! All ingredients are organic, and sustainably sourced.
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Q: What kind of essential oils do you use?
A: Kaylin Swanson Designs only uses lip safe, non synthetic essential oils in all lip or body care items.
 Dino Pillows! |  Black and White floral |  Lemons Monarchs and Bees |
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 Pokemon Green |  Jiggily Puff |  Sesamee Street |
 Ouija Board |  Black Cat Kimono |  Watermelon |
 Lama print Pencil Bag |  Comic Book Pencil Bag |  Vader Print Coin purse |
 Plaid print Pin Flag |  Red Duck Canvas Pin Flag |
Kaylin Swanson Designs Sewn Goods
Q: Who makes your sewn goods?
A: Kaylin Swanson makes all sewn goods from start to finish, this includes designing, cutting fabrics from designed patterns, and sewing each item!
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Q: Can I request a custom design or fabric?
A: Kaylin Swanson is always learning new techniques and sewing styles. Please send all design and fabric requests to our email. KaylinSwansonDesings@hotmail.com
 Front |  Back |
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How do I care for my KSD Sewn Goods?
Travel, makeup and shave bags:
Wash with like colored items. Machine washable; use cold water and non bleach detergent. Hang dry.
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Scarves:
Wash with like colored items. Machine washable; use cold water and non bleach detergent. Tumble dry.
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Face Masks:
Remove any added filters. Wash with like colored items. Machine Washable; use cold water and non bleach detergent. Tumble dry.